On Reception
Messaging
Last updated 14 September 2026
On Reception texts business owners about their own business. It may also send a caller one answer they asked to receive, after the caller expressly agrees during the call.
Who gets messages
Business owners receive messages only at a verified number after opting in during setup or starting a text conversation themselves. A caller may receive one requested answer at the number they confirm during the call. That permission applies only to that answer.
What the messages are
- A caller asked something the receptionist does not know. The question and a request to reply within thirty seconds while the caller waits.
- Somebody wanted calling back. The name, the number, and what they asked about.
- Something about the week is wrong. Two jobs booked at once, or a drive that does not fit the gap left for it.
- Replies in a conversation the owner started about their own diary.
- An answer a caller requested. If the owner cannot answer within thirty seconds, the receptionist asks before sending one answer by text if the owner replies within a day. It checks that the proposed number is a mobile before accepting it.
How often
It follows the business’s own phone. A quiet week may be no messages at all; a busy one is a handful a day. Conversation replies arrive only in answer to a message sent first.
Cost
Message and data rates may apply. On Reception does not charge for messages; a mobile carrier may.
Stopping them
Reply STOP to any message and they end immediately. Reply HELP for help, or write to help@onreception.com. Stopping messages does not stop the receptionist answering the phone. For callers, STOP cancels the requested answer and blocks further caller texts to that number for the business unless fresh consent is given.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
On Reception · Terms · Privacy